Elements and Performance Criteria
- Set up a TAB outlet.
- Turn on machines and log on.
- Extract and action messages from machines.
- Carry out opening procedures according to TAB guidelines and enterprise procedures.
- Set up Austext or Teletext facilities, ensuring pages and sub-pages are correctly displayed on a number of television sets.
- Check TAB environment for appropriate cleanliness, temperature and lighting.
- Advise customers on TAB operations and regulations.
- Operate the TAB betting machine.
- Follow TAB operations and administration manuals correctly for paying and selling, cancellations and late cancellations, exchange of tickets, copy of tickets and reporting of lost and damaged tickets.
- Interpret error messages and take action to rectify errors according to enterprise and regulatory requirements.
- Perform TAB terminal accounting and security procedures.
- Complete the end of shift balance according to enterprise procedures.
- Balance dockets for cash payments.
- Pay out winnings to customers accurately.
- Verify large payments according to enterprise procedures.
- Monitor security of cash and venue according to enterprise procedures.
- Observe customers and onlookers and note and report unusual practices promptly and accurately.
- Monitor daily racing activities.
- Clean and maintain TAB equipment.